Privacy Policy

Privacy Policy

This Privacy Policy describes how Eleven Love Design Co. (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase from [www.elevenlove.com] (the “Site”), which is powered by Shopify.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and browsing activity. This includes:

  • Browser type, IP address, time zone, and device information
  • Pages or products you view, how you arrived at the Site, and how you interact with it

We refer to this as “Device Information.”

We collect Device Information using:

  • Cookies – small files placed on your device to store data. Learn more at www.allaboutcookies.org
  • Log Files – track actions and collect information such as IP address, browser type, referring/exit pages, and timestamps
  • Web Beacons, Tags, and Pixels – tools that help us understand how you navigate the Site

When you make or attempt to make a purchase, we collect:

  • Your name, billing and shipping address, payment details (including credit card numbers), email address, and phone number

This is referred to as “Order Information.”

When we mention “Personal Information” in this policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfill purchases
  • Communicate with you
  • Screen for risk or fraud
  • Send marketing updates in line with your preferences

We use Device Information to:

  • Identify potential fraud (especially using IP addresses)
  • Improve the Site’s performance and user experience
  • Measure the effectiveness of our marketing campaigns
3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to support our operations. This includes:

To opt out of Google Analytics: Click here

We may also share information to comply with legal obligations or protect our rights.

4. Behavioural Advertising

We use your Personal Information to show you relevant ads or marketing content.

You can opt out of targeted ads using the links below:

5. Do Not Track

We do not change our data collection practices in response to “Do Not Track” signals from your browser.

6. Your Rights (If You’re in Europe)

If you are located in the EU, you have rights to:

  • Access, update, or delete your personal data
  • Object to or restrict data processing
  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

Please note that your information will be transferred outside Europe, including to Canada and the United States, to support order fulfillment and business operations.

7. Data Retention

We retain Order Information for our records unless you request that we delete it.

8. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Updated versions will be posted here.

9. Contact Us

For questions, concerns, or data access requests, reach out to us at:

Email: hello@elevenlove.com

Mail:

Eleven Love Design Co.

Attn: Alda, Dawn & Amy

PO BOX 91074

Kanata, ONT K2T 1H0

Canada